For the system to operate correctly, you must have a viable, stable connection to the Internet. On start-up and every half hour, the software checks to see if a connection to the Internet exists. If it does not, a small red dot will appear to the right of the LiftAmerica logo, see example below, with one of several connection messages. Please read the message carefully and correct the error, if possible. Do not use the kiosk until you have established an Internet connection or contacted your school technician to do so. For help in overcoming firewall, proxy server and other issues, see the Support page for contact information.