Action Summary
Problem Action
No power |
Plug in, turn on all equipment. Call school technician, if needed. |
Loose, hanging wires |
Call school technician to restore connections. |
“No Video” or “No Signal” message |
Call school technician to restore connections. |
No Internet (red dot on screen) |
Call school technician to restore Internet connection. |
“Scale Failed” message on screen |
Run Digital Scale test. Report results to LiftAmerica. |
“BIA Failed” message on screen |
Run Hand Sensor test. Report results to LiftAmerica. |
“Fitkey Failed” message on screen |
Run Fitkey test. Report results to LiftAmerica. |
“Height 0, non-existent or less than 4’3”…” message |
Enter an assessment for student or fill in height field on existing assessment. |
“Age greater than/less than…” message |
Correct the birth year entered on the Kiosk User Demographics section of the student’s record summary. |
Other failure message appearing prior to LiftAmerica screens |
Call school technician to repair Windows operating system. If not resolved, report problem to BioMass. |
Kiosk does not report or operate correctly |
Verify that kiosk has been registered. Reboot. If not resolved, report problem to LiftAmerica. |
Software freezes |
Reboot computer. If not resolved, report problem to LiftAmerica. |
Scale displays wrong weight |
Run Digital Scale test. Report results to BioMass or Befour, Inc (manufacturer). |
Ohms do not display reasonable reading |
Run Hand Sensor test. Report results to BioMass. |
Fitkey is not reporting data |
Run Fitkey test. Report results to BioMass. |
Readouts are inconsistent for same person on same kiosk |
Run Digital Scale and Hand Sensor tests. Report results to BioMass. |
Readouts vary by more than 2% between kiosks for the same person |
Run Digital Scale and Hand Sensor tests with identical input on each kiosk. Report results to BioMass. |
Workout machines are not recording data on Fitkey |
Run Fitkey test. Report results to Canyon Creek. |
Workout machines are not sending data to website |
Run Fitkey test. Report results to Canyon Creek. |
Any other problem |
Run tests as seem appropriate. Gather as much specific information as possible and report it to LiftAmerica. |