Failure Messages and Hardware Problems

The kiosk software runs through a brief check of inputs as the kiosk application starts up. You may see temporary messages at the bottom of the screen as that check is conducted. However, if any module fails, the check message states 'Failure' and becomes permanently visible below the Workout, Admin and Demo buttons.

In the event this occurs or to diagnose any kiosk problem, use the links below to test each module before reporting the trouble. Refer to the Troubleshooting Guide for further details. 

     Scale Tester

     BIA (Hand Sensors) Tester

     FitKey Tester

If you have a Befour, Inc. scale, you may contact the manufacturer through their website at http://www.befour.com/, e-mail at service@befour.com or toll-free (800) 367-7109 for further testing information. If you have a Datakey Electronics fitkey system, you may contact the manufacturer through their website at http://www.datakeyelectronics.com/, e-mail at info@datakeyelectronics.com or toll-free (800) 328-8828 for further testing information.