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Entering Your Username and Password


Each user of the kiosk will need to login and authenticate their username and password before being granted access to the system. If a user logs in and receives a “Login Failed” message, his/her first step should be to check the username and password, making sure each word is being entered EXACTLY as stored in the record summary on the computer. Both usernames and passwords are case-sensitive; that is, upper and lower case letters must be entered the same as shown in the record summary, with no spaces before, after or between words, unless spaces have been entered in the record summary.

 

When a username or password contains upper case letters, you must be sure to operate the keyboard using the Shift key, as shown below.

 

 

The touch screen’s Shift key looks like the Shift on a standard keyboard. However, it functions in the same way as a Caps Lock key. The keyboard will display lower case letters by default. When you click the Shift key, the entire keyboard becomes upper case (seen below) and remains that way until you change it.

 

caps.jpg

 

To return it to lower case, click the Shift again. If you have further questions, see the Support contact information page.