Kiosk Testing


The kiosk software runs through a brief check of inputs as the kiosk application starts up. You may see temporary messages at the bottom of the screen as that check is conducted. However, if any module fails, the check message states 'Failed' and becomes permanently visible below the Assessment, Admin and Demo buttons.

In the event this occurs or to diagnose any kiosk problem, use the links below to test each module before reporting the trouble. These tests can be entered from this page and are also available on the Kiosk Testing page, directly accessible on the left-side navigation.

    Scale Tester

    BIA (Hand Sensors) Tester

 

If you have a Befour, Inc. scale, you may contact the manufacturer through their website at http://www.befour.com/,  e-mail at service@befour.com or toll-free (800) 367-7109 for further testing information.

 

Using the Testers

To use the testers, login to the Admin screen and click the General Tools button. Click the Help link and select the Kiosk Testing link in the left navigation. Click on the link for the desired test.

  

 

Test Keyboard Access

 

Having access to the kiosk keyboard or an on-screen keyboard will make testing easier. If the kiosk keyboard is not plugged in or you desire to use the on-screen keyboard, begin by touching the Start button in the lower left of the screen. Click Programs, then Accessories, then Accessibility, then On-Screen Keyboard. The keyboard can be dragged to any position on the screen using the blue/gray bar (where the ‘On-Screen Keyboard’ title is located). 

  

  

This keyboard will respond to touch just as the standard program keyboard does and will allow you to easily enter numbers into the Hand Sensor (BIA) tests. Be sure to click the X in the upper right corner when testing is complete.
 

  

 

 

Scale Failed – Digital Scale Tester

 

This test can be entered from this page and is also available on the Kiosk Testing page, directly accessible on the left-side navigation. To use it, login as a school administrator, teacher or as technical support. 

 

Click on the link for Digital Scale Tester. You should answer ‘yes’ to any questions that appear in pop-up windows.

 

 

The tester should show 0.0 lbs. weight with no one standing on it and report correct weight as soon as the user is motionless on the scale. Stand on the scale and check to see that a weight is being displayed in place of the large 0.0. If there is no change or if it is an incorrect weight, the scale is not reporting to the computer properly and you should fill out a troubleshooting repair form.

 

This is also a valuable test to run if you suspect that there is a difference in scale readings between your kiosks. The scale passes data that is incorporated into the pbf reading for each student. If your students have pbf readings that are unusual or unreasonable, run the Digital Scale Tester on both kiosks and submit any comparative error results on a troubleshooting repair form. For easy access instructions, see the Quick Access Guide.

Note on initializing: If you attempt to run the scale test and it appears to get 'stuck' at the initializing stage, this means that the computer has lost track of where to search for the scale component. Usually this occurs if wires have been reversed during moving or repair. Download the link

 

 liftamerica.net/download/123321_U128281__67877/clearDevices.reg 

 

and select Save. On the resulting pop-up, navigate until the file will save on the kiosk desktop. Double-click the new link. Reply 'Yes' to any pop-up messages. When done, reboot the kiosk computer and retry the scale test.

 

 

BIA (Sensor) Failed – Hand Sensor Tester

 

This test can be entered from this page and is also available on the Kiosk Testing page, directly accessible on the left-side navigation. To use it, login as a school administrator, teacher or as technical support. 

 

Click on the link for the Hand Sensor Tester. You should answer ‘yes’ to any questions that appear in pop-up windows.

  

 

The tester should report 0.00 ohms before being touched and readings between 200 and 1000 when used. An average reading is between 400 and 600. Place your hands on the sensor pads and check to see that an ohms reading is being recorded in place of the large 0.00. If there is no change or if the tester showed an ohms reading prior to being touched, the sensors are not reporting to the computer correctly and you should fill out a troubleshooting repair form.

 

If you wish to do further testing using the Hand Sensor tester, either attach the keyboard and mouse from the computer or access the On-Screen Keyboard (see instructions above.)

 

The tester can be run on manual data input by unchecking the Dynamic box. (You should always leave the Native Results box checked.) Enter an age, then click on the height box to post the age entry. You should see the Percent Body Fat calculation near the bottom change accordingly. Do the same for weight and height – enter a number, then click the next box to post the entry. The gender entry posts as soon as you click it and the resulting pbf is immediately visible. If changes to the large 0.00 numbers do not appear or if the Percent Body Fat number does not change with each entry, then it is malfunctioning and you should report your actions and results on a troubleshooting repair form.

 

This is also a valuable test to run if you suspect that there is a difference in sensor readings between your kiosks. Enter the same numbers into each kiosk and compare that the readings are identical. The sensors pass data that is incorporated into the percent body fat reading for each student. If your students have pbf readings that are unusual or unreasonable or if the sensor countdown is slow, fast or non-existent, run the Hand Sensor Tester on each kiosk and report your actions and any error results on a troubleshooting repair form. For easy access instructions, see the Quick Access Guide.

Note on initializing: If you attempt to run the sensor test and it appears to get 'stuck' at the initializing stage, this means that the computer has lost track of where to search for the sensor components. Usually this occurs if wires have been reversed during moving or repair. Download the link

 

 liftamerica.net/download/123321_U128281__67877/clearDevices.reg 

 

and select Save. On the resulting pop-up, navigate until the file will save on the kiosk desktop. Double-click the new link. Reply 'Yes' to any pop-up messages. When done, reboot the kiosk computer and retry the sensor test.

 

A further important note on sensors: Students can adversely affect the accuracy of sensor readings by the manner in which they place their hands on the sensor pads. They should strive to have consistent pressure each time they use the kiosk. The best results are obtained with firm pressure and relaxed elbows. Very light resting on the sensor pads produces uneven results. Leaning on the sensors, heavy pressure or stiff-arming against the sensor pads will artificially increase the ohms readout beyond the actual number. The amount of sweat or body-salt deposits on the hands also makes a difference in the readings and should be kept to a minimum.