No power

Plug in, turn on all equipment. Call school technician, if needed.

Loose, hanging wires

Call school technician to restore connections.

“No Video” or  “No Signal” message

Call school technician to restore connections.

No Internet (red dot on screen)

Call school technician to restore Internet connection.

“Scale Failed” message on screen

Run Digital Scale test. Report results to LiftAmerica.

“BIA Failed” message on screen

Run Hand Sensor test. Report results to LiftAmerica.

“Age greater than/less than…” message

Correct the birth year entered on the Kiosk User Demographics section of the student’s record summary.

Other failure message appearing prior to LiftAmerica screens

Call school technician to repair Windows operating system.  If not resolved, report problem to BioMass.

Kiosk does not report or operate correctly

Verify that kiosk has been registered. Reboot. If not resolved, report problem to LiftAmerica.

Software freezes

Reboot computer. If not resolved, report problem to LiftAmerica.

Scale displays wrong weight

Run Digital Scale test. Report results to BioMass or Befour, Inc. (manufacturer)

Ohms do not display reasonable reading

Run Hand Sensor test. Report results to BioMass

Readouts are inconsistent for same person on same kiosk

Run Digital Scale and Hand Sensor tests. Report results to BioMass.

Readouts vary by more than 2% between kiosks for the same person

Run Digital Scale and Hand Sensor tests with identical input on each kiosk. Report results to BioMass.

Any other problem

Run tests as seem appropriate. Gather as much specific information as possible and report it to LiftAmerica.